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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Shawna Martin

Shawna Martin

March 11, 2026

5  out of  5
rating by Shawna Martin
"I had so many questions about life insurance policies. They were all answered clearly. Mitchell McEntire was very informative and clear about all the information I needed."
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Patricia Rollins

March 6, 2026

5  out of  5
rating by Patricia Rollins
"Mitch was very nice and professional with me and explained everything to me in good detail"
We responded:
"Thank you for the fantastic review, Patricia! We are always here to help with your insurance needs here in Lynchburg . "
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Garrett Toler

February 15, 2026

5  out of  5
rating by Garrett Toler
"Called and had questions about adding insurance. The person I spoke to was very helpful and solved my issue within a matter of minutes."
We responded:
"Garrett, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Rob Chapman’s Team is just a call or email away!"
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Amelia Cole

February 9, 2026

5  out of  5
rating by Amelia Cole
"I don’t really know much about cars or insurance and every time I called they were happy to give me explanations and not take advantage of my lack of knowledge. They reached out multiple times to figure out the best policy for me overall really great customer service!"
We responded:
"Amelia, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, please give us a call! Thank you so much for your business "
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Tyler Yeatts

February 2, 2026

5  out of  5
rating by Tyler Yeatts
"Very helpful with getting adorable policy"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Rob Chapman’s Team!"
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Tae Kim

January 28, 2026

5  out of  5
rating by Tae Kim
"Amazing People. Amazing Service. Thanks a lot Mitch!!"
We responded:
"We appreciate your review, Tae. We are so happy that you had such a wonderful experience with State Farm Agent Rob Chapman’s Team here in Lynchburg!"
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Susan Thomasson

January 21, 2026

5  out of  5
rating by Susan Thomasson
"Michael Thomasson and the Rob Chapman State Farm Team saved us a great amount of money compared to our previous insurance company for auto and homeowners. Outstanding customer service when we needed it when our son had a car accident."
We responded:
"We are grateful for your 5-star review, Susan! Thanks for taking a moment to share your positive rating of State Farm Agent Rob Chapman’s Team here in Lynchburg ! "
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Matt Buzzelli

January 9, 2026

5  out of  5
rating by Matt Buzzelli
"Man oh man! If “like a good neighbor” was referring to anyone in particular it would be Mitch McEntire. This guy made the whole process easy, fast, and cost friendly. Highly recommend going here for your insurance needs!"
We responded:
"Matt, thank you so much for the great review! We certainly appreciate the opportunity to take care of your insurance and financial needs!"
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Mohammad Islam

January 8, 2026

5  out of  5
rating by Mohammad Islam
"Mitch provided some of the best service I have ever seen in this industry. Highly recommend going through him for your insurance needs."
We responded:
"Mohammed, thank you so much for the kind review! We look forward to taking care of your insurance needs!"
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Anthony Sahadi

January 5, 2026

5  out of  5
rating by Anthony Sahadi
"Amazing Experience is the operative phrase! Prompt, professional, and personable is how I would describe my agent Mitch! Thank you for insuring our family!"
We responded:
"Anthony, thank you so much for the kind review! We appreciate you allowing us to take care of your insurance needs "
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Crystal Baird

October 21, 2025

5  out of  5
rating by Crystal Baird
"Iam very impressed with this place! Everyone is very pleasant to deal with! Great prices!"
We responded:
"Crystal, thank you so much for taking the time leave us a positive review! Thank you for allowing us to take care of you! Rob Chapman"
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Lyndsay D

October 9, 2025

5  out of  5
rating by Lyndsay D
"Working with this agency has been stellar. Calls answered right away and quotes given so quickly. The rates we received are outstanding. I was under the misguided impression that because it was State Farm and not a company known for "cheaper" prices, it would be a lot more. But the fact is, State Farm is more than competitive. Kudos to Mitch and Laura for making all my family's insurance needs a breeze to arrange. I am a very grateful customer."
We responded:
"Lyndsay, thank you so much for taking the time to express your experiences with our office. Thank you for allowing us to take care of your insurance needs ! Rob Chapman "
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Hannah McKinnon

September 19, 2025

2  out of  5
rating by Hannah McKinnon
"Decently nice people but just not very helpful. State Farm as a company has also really increased prices"
We responded:
"Hannah. Would you please reach out to me personally at the office? I can’t seem to find record of you anywhere as a customer? Thank you. Rob Chapman"
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Kayla Horne

August 29, 2025

5  out of  5
rating by Kayla Horne
"Great customer service!! Very nice and understanding!!"
We responded:
"Thank you Kayla!!"
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Sharon Chambers

June 24, 2025

5  out of  5
rating by Sharon Chambers
"Michael has AWESOME customer service!!"
We responded:
"Sharon, thank you so much for the kind review!"
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Dawson Strickland

June 3, 2025

5  out of  5
rating by Dawson Strickland
"This State Farm branch is a complete night and day difference from the one back in my hometown in Georgia! Mitch, my agent, went above and beyond, professional, quick to respond, and incredibly knowledgeable. What stood out most was how personal and helpful he was throughout the whole process. It never felt like I was talking to just an insurance agent, it felt like I was working with a friend who genuinely cared. Mitch always answered my calls, replied to texts promptly, and made everything smooth and stress free. Easily a 10/10 experience. Highly recommend!"
We responded:
"Dawson, thank you so much for the great review. We are so happy you chose our office to take care of your insurance needs. Please come by soon and see us!!!"
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Douglas Jeffrey Kellogg

March 5, 2025

5  out of  5
rating by Douglas Jeffrey Kellogg
"Tanya was incredible. Very friendly and helpful and super available whenever we needed anything"
We responded:
"Mr. Kellogg, thank you so much for taking the time to leave a great review! I will pass on the praise to Tonya!!"
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Alina Soerensen

March 15, 2024

5  out of  5
rating by Alina Soerensen
"I wanted to say a big thank you to David! I just spend the last hour talking to him and he went above and beyond helping me set up a new insurance for my car. I can tell you really care about your customers and I’m glad to be insured under State Farm. Thanks again David!"
We responded:
"Alina, thank you so much for allowing our office to take care of your insurance needs. We look forward to a lasting relationship!!"
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Josh Ammon

May 21, 2023

5  out of  5
rating by Josh Ammon
"Costomer service is is always there to help with any of your insurance needs. They are give the best deal possible."
We responded:
"Thank you Josh!"
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Patricia Harmon

May 11, 2023

5  out of  5
rating by Patricia Harmon
"I have recently retired and was interested in having all my vehicles and home policy under one agent. David Foster with Rob Chapman State Farm has been very efficient and helpful In making sure that my needs were met and my policies were matched."
We responded:
"Thank you so much Patricia!!!!"
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Larry Hunter

April 22, 2023

5  out of  5
rating by Larry Hunter
"Awesome customer service. Always ready to help with any questions I have. Super happy with how I am treated with them. You couldn't ask for a better insurance company hands down. Never had the first problem with them."
We responded:
"Thank you Larry!"
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Rhonda Goin

April 21, 2023

5  out of  5
rating by Rhonda Goin
"Tonya worked with me (she's awesome) and everyone was just wonderful. Thank you for making this change over so easy and alot better rates!"
We responded:
"Rhonda, thank you so much for allowing us to take of your family and insurance needs! Please let our office know if you ever need anything!"
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Jessica Sosnoski

April 20, 2023

5  out of  5
rating by Jessica Sosnoski
"David providing excellent service and presented any necessary information with great skill! Thanks David!"
We responded:
"Jessica, thank you for the review and allowing our office to take care of your insurance!"
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Matt

February 2, 2023

5  out of  5
rating by Matt
"Best people to work with honest, fair and understanding!"
We responded:
"Thank you so much Matt for the nice review!"
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Joni Ammon

November 1, 2021

5  out of  5
rating by Joni Ammon
"Great Service! Saved us a lot of money. He advised us on what we need to have great coverage."
We responded:
"Thank you so much for your business Joni!!"